Review: Adani Lounge Domestic (BOM)

Jyaga dislikes (2/5)

Adani Lounge Domestic

Airport : Mumbai – Chhatrapati Shivaji (BOM)
Terminal : Terminal 2
Operator : Adani
Access : Credit card access or by airline invitation
Date of Visit : January 2024

The Adani Lounge is one of the two contract lounges located in the domestic portion of Terminal 2. As its name suggests, the lounge is operated by the Adani Conglomerate, which also owns a majority of the airport. Considering its close connections to the airport, I didn’t have high hopes for this contract lounge offering.

Lounge Access Rules

The Adani Lounge is the chief contract lounge at Terminal 2 domestic. For one, it is the default lounge for Air India First and Business Class passengers, alongside their top tier frequent flyers. Access can also be purchased in blocks of two hours, costing about USD 27 each on LoungePair. Select credit cards are also accepted for entry.

Location

The Adani Lounge is located on the domestic departure Level 3, enroute to Gate 44. After exiting the duty free maze from the security checkpoint, turn left to enter the gate area. You’ll find the entrance to the Adani Lounge close to the escalators and lifts that goes down to Gates 45A to 45D.

Adani Lounge

When I approached the entrance to the Adani Lounge, I was surprised to find a long and slowly moving line to the reception. As I was about to join the queue, I found that there is a separate entrance towards the other end dedicated for Business Class passengers.

Entrance to the Adani Lounge

As I was entering on an Air India Business Class invitation, I zipped my way there to be greeted by a friendly lounge agent in a makeshift reception desk.

Business Class section

The Business Class sitting room features a pragmatic and space-efficient design; the space is separated into two areas with a set of partitions that make use of patterned cutouts. You will find yourself in the first area as you enter the lounge, which is packed with seats in considerably denser way. Going past the partition, is the second area, which doubles as the dining room of the Business Class section.

Seating in the Business Class Adani Lounge
Seating in the Business Class Adani Lounge

Specifically, the space is composed mostly of rows of leather sofa chairs facing each other in a typical airport lounge fashion. In between each seat are console tables, on which you’ll find a lamp as well as a pair of universal power outlets. Curiously, the lounge separates each rows with ornamental planters of stones and leaves; they don’t do much in terms of adding privacy.

Seating in the Business Class Adani Lounge
Power outlets on the console tables

Apart from the sofa chair seating, you’ll also find a handful of hightop tables lined along the windows of the lounge. As these seats do not have power outlets, they appear to be best suited as dining spots more than workstations.

Seating in the Business Class Adani Lounge

Clear from the marble floors, silver leaf ceilings, leather furniture, and quality food tables, the lounge had at one point been sumptously appointed. Yet, while I can safely say that the lounge had been designed to a high standard at its inception, its frequent use and wear and tear had made the place look worn and shabby. If anything, the crowd of patrons visiting the lounge does little to elevate this already ragged ambience.

Business Class dining

Placed on the interior corner of the second seating area is the lounge’s dining spread. The buffet features a modest selection of hot and cold Indian and Continental food options, in addition to a choice of soft drinks, light snacks, and desserts. Occupying a small area in a densely packed lounge, it was difficult to get proper photos of the spread, so I do apologise for the picture quality below.

Dining in the Business Class section
Dining in the Business Class section

Having already had a filling lunch at the old Britannia & Co in town earlier in the day, I decided against having a full meal here. Despite that I did sample a few cakes and snacks, which I found to be rather stale and unpalatable. Regardless, I’ll just allow the pictures to speak for themselves.

Choice of bread rolls, roti, and pickles
Creamy garlic alfredo pasta, vegetarian hakka noodles, fish moilee, and bhuna chicken curry
Sarson ka saag, dal fry lasooni, matar paneer masala, and basmati rice
Potato Leek Soup and choice of local dry snacks
Chilled selection of soft drinks, juices, and water
Coffee machine and selection of TGL teas
Chilled selection of salads, fresh fruits, sandwiches, and mousses
Selection of cakes and local sweets
Selection of cakes and local sweets

Additionally, there is also a small makeshift bar at the end of the buffet spread; the bar features a selection of self-poured drinks, including three choices of wine, alongside Absolut Vodka, Gordon’s Gin, Johnnie Walker Gold Label whisky, and Talisker Single Malt whisky. Curiously, there was also a sign advertising beer buckets for sale. Hmm….

Coffee machine and selection of TGL teas

Main Lounge seating

The main lounge area of the Adani Lounge follows an identical seating arrangement to the Business Class section. In particular, the majority of the sitting room is composed of densely packed sofa seats arranged in rows facing each other. Each seat is separated by a console table, under which you have access to a universal power outlet. Likewise, the window-side is lined with a row of high-top communal tables, seating two to four people

Seating in the Adani Lounge
Seating in the Adani Lounge

Furthermore, like the Business Class section, the main lounge employs a very Indian approach to interior design. The space is unapologetically grandiose, with its unrestrained use of bling, alongside the splash of patterns, textures and colours adorning the space. Despite its shiny and attention grabbing element, however, it has sadly not detracted the worn out feel of the space.

Seating in the Adani Lounge
Selection of newspapers in the lounge
Sign separating the main lounge from the Business Class section

Perhaps such sentiments are well deserved, considering the unashamed popularity of the Adani Lounge contributing to the wear and tear. For one, it appears practically impossible to find an empty seat in this section. During my visit, all seats were either occupied or had personal belongings on them. In light of the lines to get in, I’d probably stay away from this lounge if you don’t have access to the Business Class section – especially during peak hours.

Drinks

A modest selection of soft drinks is available at the beverage station in the main seating area, arranged in a corner next to the entrance to the washrooms. Disregarding its unfortunate placement, the selection includes a choice of sodas (Coca-Cola, Sprite, Thumbs Up, and Fanta) as well as alkaline water. In addition, there is also a run-of-the-mill coffee machine alongside an array of teas complemented by a hot water dispenser.

Soda dispenser and selection of teas
Tea and coffee station
Alkaline water dispenser

Toilets

The gender-separated washrooms are located next to the seating area of the main lounge. Inside I was impressed to find a clean and bright washroom, which is regularly cleaned. Showers are understandably not available.

Men’s washroom in the Adani Lounge
Men’s washroom in the Adani Lounge

Furthermore, I’ll add that the toilets are impressively contained in indiviual rooms, ensuring full privacy. As is common in the region, they are equipped with handheld bidets.

Toilet stall in the men’s washroom

Spa

Near the washrooms there was also an entrance to an alcove with a spa area. This is a paid amenity that is operated by Adani Lounge in conjunction with Zivaya Wellness. For one, Zivaya Wellness appears to be a major spa third-party provider in India, operating spas on behalf of branded hotels like Hilton Jaipur and Marriott Indore.

Zivaya Spa entrance

While I did not check out the menu or prices, it certainly is a nice amenity to have access to. If anything, the Zivaya Wellness website does feature a price list of sorts, which may be useful to get a sense of their pricing and treatment selections.

Bar

Set next to the main entrance and separating the seating area and the dining room is a small bar area with a handful of bar seats. Manned by a bartender, it wasn’t clear if the drinks were chargeable or not; regardless, I would assume that they are considering the point of sale computer by the bar and the lack of self-poured drinks.

Adani Lounge bar

Dining area

At the far end of the lounge, you’ll find the dedicated dining area of the Adani Lounge. Like the rest of the lounge, the space is confidently bold; its use of shiny materials only accentuates the loud patterns and textures of the wall cladding and natural stone tiles.

Dining area in the Adani Lounge
Dining area in the Adani Lounge

In this space, you’ll find that most tables feature seats for two people at most. The exception to that rule are the banquette tables at the far back wall of the area, which are suited for families for four. Furthermore, high-top counter seats are also available, running along the windows of the dining area. Considering how busy the lounge gets, these are definitely ideal for solo travellers looking for a quic meal.

Dining area in the Adani Lounge
Dining area in the Adani Lounge

Food

The dining area features a food spread not dissimilar to the one in the Business Class section – only at a much bigger scale. Available was a larger selection of hot and cold Indian and Continental dishes, in addition to a selection of sandwiches and a proper salad bar, as well as light snacks, and desserts.

Adani Lounge dining spread
Potato and leek soup
Exotic diced mixed vegetable Manchurian gravy and creamy garlic alfredo pasta
Sarson ka saag and vegetarian hakka noodles
Bhuna chicken curry and fish moilee
Vegetarian hakka noodles
Basmati rice and green moong dal masala
Matar paneer masala and mango sheera
Bread rolls and navratan pulao
Chicken biryani and a choice of pickles
Selection of vegetarian salads and sandwiches
Selection of non-vegetarian salads and sandwiches
Fruits and dessert bar

Overall

As you would have surmised from the above review, I’d avoid this lounge. Given the less-than-mediocre facilities and the dark, cluttered, and uninviting ambience, this lounge has no merits. Even if you had complimentary access, the excellent nature of Changi Airport’s public seating and toilet facilities should mean that there is no reason to spend much time (if at all) at the SATS Premier Lounge. If anything, it is interesting how a company so closely related to Singapore Airlines and Changi Airport could operate such a place.
Read more from this trip here!

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